FREQUENTLY ASKED QUESTIONS

Here's what we get asked the most but if you can't find your answer give us a call on 01270 780 628 and we'll be sure to help.

How do I get a quote?

We always prefer to give quotes via email rather than phone. This means that a record is kept of your quote and any of our team can then discuss it further with you. Please email us at info@chairmanhire.co.uk with your requirements and we will send a quote. If you’re not quite sure what you need, then please call us on 01270 780628.

How do I book?

If you are happy with the quote that has been provided, you can then email or ring us to confirm you would like to go ahead and book.  We will send you a Rental Agreement with all the details of your booking and ask you for a non-refundable 25% deposit. This can be paid over the phone or by bank transfer. All the details of how to pay will be on the Invoice we send you. At the time of booking, we will also ask you to read our Terms and Conditions which can be found on our website.

Can I make changes to the amount of furniture I have ordered once I have booked and paid the deposit?

Yes we are used to making small changes to the quantity of hire items ordered as we understand that numbers can change when planning a wedding or event. Let us know of any changes as soon as you can and we will check availability of our products and make the changes. An amended Rental Agreement confirming the change to quantity and price will be sent to you via email.

Can I make changes to the style or colour of furniture I have ordered once I have booked and paid the deposit?

If you change your mind about the style and colour of furniture once the booking has been confirmed, we will do everything we can to accommodate your requirements. Contact us as soon as possible about the changes and we will check our stock availability. We will send you an amended Rental Agreement confirming the changes to the hire items and the price. Please be aware that our chairs and tables do vary in price and changing the style or colour may increase the cost.

When do I need to make the final payment?

We will be in touch approximately 2-4 weeks before your event and send you the invoice for the balance. This must be paid before the hire items are delivered.

What is your delivery charge?

We will calculate the delivery charge when we provide your quote, this will be based on the delivery location. This charge will usually include collection. Our delivery charge will include delivery to street level/ground floor with step-free access. The distance from the drop-off point to the area for delivery should be reasonable (i.e. 20m or less).  If there are any access issues, such as stairs, lifts, restrictions on getting the vehicle close to the venue, then you must let us know at the point of booking. There may be an additional charge to cover the extra time needed to complete the delivery. Delivery is to a single point where the goods may be held safely.

Do you deliver and collect late at night or early in the morning?

Yes we do, but you must let us know about these requirements at the time of booking. There will be an additional charge for delivering and collecting late at night and in the early hours (approximately after 9pm and before 6am).

What do you do when you deliver the furniture? Do you set it out?

This is not included in our standard delivery charge. We would usually deliver the furniture to the room required and leave it to one side ready for the room to be set up by the venue or wedding planner. However, we would be very happy to set out the furniture if requested in advance. There may be an additional charge to cover this service.

When will you deliver the hire items? Can we have them the day before our event?

Yes you can have your hire items delivered the day before your event, or a few days before if needed. Just let us know when you make your booking. It will not usually make any difference to the price. We will make your delivery in accordance with your instructions but we do appreciate some flexibility with times i.e. a 2-3 hour window. During peak times we will do our utmost to meet your delivery time requirements but please remember that heavy traffic or issues with other deliveries/collections may affect our schedules.

How much of the UK do you cover?

Although we are based in Cheshire, we deliver all over the UK, including South Wales, London, Aberdeen and anywhere in between! A delivery charge will apply and is calculated as part of your quote.

Do you clean the chairs after every use?

Yes we do. When chairs return to our depot, we wipe them down, respray or repair any that require attention, then cover and store them ready for their next use. We remove and wash all seat pad covers and seat pads after every use.

Can we leave chairs outside ready for collection?

The only chairs that are weatherproof and can be left outside are the White Folding Ceremony chairs and anything from our Garden Furniture range. We ask that these are not left outside for prolonged periods of time so if you anticipate a problem with storage, please let us know.

Are you insured?

Yes we are and we can forward details if required.

Why Use Chairman Hire?

As one of the UKs largest suppliers of wedding and event hire furniture, we are confident that we will not be bettered on quality and value. We will work with you throughout the hire process to ensure your products are delivered to the right place at the right time. Our team check each piece as it leaves our depot so you know the furniture is in the best condition for your event.

Expert
Customer Care
UK-wide
delivery
Exclusive
Event Hire
Available 365
days a year

Can't find what you're looking for?

We're always adding to our stock so just give us a call on 01270 780628 and we'll see if we can help.